FREQUENTLY ASKED QUESTIONS & ANSWERS
How can I contact RCK Designs Boutique?
The best way to contact RCK Designs Boutique is through our email at info@RCKdesignsboutique.com. Our Customer Care team will be happy to assist you.
How Long Will it Take To Get A Response?
We are experiencing higher than average contact rates but are working hard to get responses within one business day. We would invite you to review the FAQ’s below to see if we can answer your question.
Do you sell gift cards?
Yes! Electronic gift cards (e-cards) may be purchased through our website (www.RCKdesignsboutique.com). It will be emailed to the recipient within 24 hours of submitting your order.
How should I care for my jewellery?
Store your jewellery individually in an air-tight container to prevent tarnishing and chipping. Keep your jewellery sparkling bright by cleaning or buffing with an untreated or dry polishing cloth. Keep your jewellery away from the bathroom, heating vents or window sills, as damp and hot conditions can cause the jewellery to tarnish faster. Protect your jewellery by avoiding contact with soaps, perfumes, lotions, makeup and hair products etc.
I lost an earring! Can I buy just one?
At present, we only sell items in pairs.
What payment types do you accept online?
We accept Visa, Mastercard, Amex, Google Pay, and Apple Pay.
Can I ship items in the same order to different shipping addresses?
As of right now, we are only able to accept one shipping address per order. Therefore, if you need items to ship to different addresses, it would be best to place them as separate orders.
Can I charge a single order to two different cards?
At this time, we are only able to process one credit card per online order. This includes Visa, MasterCard, or American Express, Apple Pay, Google Pay and gift cards.
I just placed an order – will I get a confirmation from you?
Yes! After submitting an order, you should be taken to a page that provides an order confirmation number. Within a few minutes, you will receive a confirmation email from us. After your order has finished processing and is ready to ship (1-3 business days), you will receive a second email that provides the tracking information for your shipment. Please get in touch with Customer Care at info@RCKdesignsboutique.com if you have not received your confirmation emails.
I just placed an order, but I selected the wrong item. How can I change or cancel it?
We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted. Please get in touch with our customer care team at info@RCKdesignsboutique.com if you have any questions.
Do you offer expedited shipping?
Yes! On the checkout page, you will see all of your available shipping options via Canada Post. We offer worldwide shipping.
Can I update the shipping address on my order?
Since we process orders so quickly, we are typically unable to make changes to a shipping address. However, please contact Customer Care at info@RCKdesignsboutique.com within one hour of placing your order if you require changes to your shipping address.
How long will it take to ship my order?
Orders shipped with Canada Post Expedited Parcel will be processed and shipped within three to two business days (unless otherwise notified).
How much does shipping cost, and how long will it take to receive my order?
We offer several different shipping methods to best suit your needs. You can see all of the options below.
CANADA
Free Shipping ( 100 CAD order minimum, before taxes): 2 - 9 business days in Canada (excluding weekends and holidays).
Canada Post Expedited Parcel: (Rates are calculated based on the shipping address) 2 - 9 business days in Canada (excluding weekends and holidays).
FedEx Standard Overnight: (Rates are calculated based on the shipping address) Next day, excluding weekends and holidays, depending on the shipping address. Cannot ship to P.O. Boxes overnight (noon EST must place the order).
UNITED STATES
Free Shipping (100 CAD order minimum, before taxes): 6 business days to the United States (excluding weekends and holidays).
FedEx International Economy: (Rates are calculated based on the shipping address) 6 business days to the United States (excluding weekends and holidays).
INTERNATIONAL
FedEx International Economy: Rates are calculated based on the shipping address, and the timeline will vary from country to country.
Please Note: Due to COVID-19, delivery disruptions are possible. Furthermore, for health and safety precautions, Canada Post no longer requires signatures for door deliveries.
How long does it take for returns and exchanges to be processed?
Please allow up to 14 business days for the processing of returns and exchanges. Depending on your financial institution, refunds can take up to nine business days to appear on your credit card/bank statement.
Do you offer a first-time purchase discount?
We encourage you to subscribe to our email newsletter to receive discounts on your purchase and be the first to know about new product releases, special events, and promotions!
Please note, the welcome code cannot be combined with other offers.
I have a discount code. How do I add that to my order?
Discount codes can be entered in the Promo Code field in your Shopping cart and checkout page, and they must be applied before the order is submitted. When placing your order, enter the code and click “APPLY” – you will see the discount apply and the total change before you enter your payment information.
Please note, discount codes cannot be combined with other offers.
